Below you can find information about:
Terms of warranty
Is there a minimum order?
What else I should know?
We care about who we are and what we do!
This site is owned and operated by Sinotcm under the trade of SINO - FORCE OF NATURE.
We are working in this field since 2007, when the company was founded and we have detached as leaders in Romania by bringing on the market the most varied, the newest and the most accessible products. Initialy, only with a varied stock of acupuncture needles, today our company provides you over 600 different products. The boring days of a sales agent are over, SINO - FORCE OF NATURE offers you:
- Competitive prices
- Free delivery for customers in our delivery areas
- Warranty for equipment
- Safety of payment and purchase
- Sino – specials
- Shopping without headaches at any time
- Detailed product specifications
- Information guides for buyers
- Friendly Customer Service
- RSS, email subscriptions
For further information please contact Customer Service.
Unless otherwise specified, all materials appearing on this site, including text design, logos, graphics, icons and images, as well as on the selection, assembly and arrangement are the exclusive property of Sinotcm. All rights reserved. You may use the content of this site only for the purpose of buying or placing an order and for no other purpose. No materials on this site may not be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without the prior and written consent of Sinotcm. All rights not expressly granted are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could lead to criminal or civil sanctions. The use of any trademark on this site without the written consent of Sinotcm is strictly forbidden.
How can you pay for the purchased items?
Cash payment at delivery, based on invoice/receipt or cash in delivery system for packages delivered by Romanian Post and Fan Courier.
Soon, we will introduce the online payment.
For further information please contact Customer Service 021 6341036.
Terms of delivery
How we deliver?
When the product/s you bought are in stock, the delivery will be made as follow:
- For small value orders, out of Bucharest, not fragile, we recommend using the Romanian Post. The shipping fee is 14,88 RON and it takes 2-3 week days from the moment we recieve the order. For orders with a higher value than 350 RON the delivery is free.
- For orders higher than 350 RON we also offer you free delivery with Fan Courier. For orders with a smaller value, it is charged a transportation fee of ~23 RON / package (for a package that weighs 1 kg). For the towns where are no Fan Courier offices, it will be an extra charge based on the number of extra kilometers. The period of time for receiving the package is 1-2 days (depending on the adress where it has to arrive).
- We recommend that the fragile items should be delivered by courier. Sinotcm is exonerated from any damages, deteriorations that could happen during transportation. At the same time, we guarantee the right wrapping and sealing in order to prevent possible damages. The payment will be made at the courier or at the post office, when you receive the package.
- In Bucharest, the orders can be picked up directly from the headquarters or it can be delivered to your door, for free, with our delivery car, every Tuesday, Wednesday and Thursday, between 10:00 - 17:00. The delivery is free if the order is higher than 50 RON. If the order is smaller than this value, there will be an extra charge - 15 RON. For orders that must be delivered out of the Bucharest, there will be an extra charge - 1 RON/Km.
Our drivers are fully trained in handling the goods.
If the product is not available at our local storage, we can arrange for it to be brought directly from our general storage from Romania or directly from the supplier. Please contact the company agents to establish all details.
What happens if I am not home to receive the delivery?
In Bucharest, you can contact Customer Service to establish another day for delivery. However, we recommend to notify in advance in case you do not have the possibility to take the order, to prevent future retention of order delivery.
In the rest of the country, for orders delivered by Romanian Post Office, you will receive a notice to go to the nearest post office within 15 days. During this time, the package will be retained at the post office.
Attention! Romanian Post Office collects daily storage fees.
The packages delivered by Fan Courier are retained at their storage for 15 days and they try the delivery at every 2-3 days. If you have any questions regarding the delivery please contact Customer Service - 021 6341036.
Terms of warranty
The warranty is solved at the Sinotcm shop, by repairing or replacing the spoiled product. The transportation fee for the sent products (round trip) is the responsability of Sinotcm and the shipping will be made through Fan Courier. The warranty will be solved within 30 days.
In case the sent product proves to be fully functional, Sinotcm reserves the right to return it to the customer and the transportation fee (round trip) will be paid by him.
In case the products are accompanied by a warranty certificate issued by manufacturer, it will apply the procedures and terms specified in this certificate.
For requesting the warranty it is necessary to send the dammaged item with the intact identification elements (serial number and package), along with accesories and copies of the invoice and warranty. In case products arrive unaccompanied of these documents, products can be returned to sender without solving the warranty.
There are not covered by warranty products with physical defects as: bruises, cracks, chipping, burned or cracked components/parts etc., dammaged, torned or modified labels or warranty seals, products that were used in inappropriate conditions (improper voltages, large variations of temperature and pressure, mechanical shocks, inappropriate handling, use of products in terms of humidity, dust, emissions or chemicals etc.), improper settings and instalation, out of hand sources, grounded outlets, penetration of liquids, metals or other substances inside equipment, mechanical or plastic intervention on products, connection or disconnection of certain components during the operation of equipment.
Also not covered by warranty are all kind of the auxiliary products, that are considered consumables, and are part of any kind of machines and devices that we sell.
How can you return a product?
Returning, refunding and exchange can be made within 14 days of purchase. All returned products must be accompanied by a copy of the invoice or of the receipt that the product was purchased.
We refund the value of the product less the transportation costs. If you qualify for orders with free shipping, the refund will be the value of the product/products, without transportation costs paied by our company to deliver your order.
The value of the returned products represents the price paied at purchase. All returned products must be sent in original wrapping and functional. We reserve the right to charge 20% of product price, if it is not in the conditions mentioned above. If the products and their packaging prove to be seriously damaged, we reserve the right to refuse return and round-trip transportation will be paid by the customer.
For the return you must contact us in advance in order to provide you a returnation number, that must be written on the wrapping and on the copy of the invoice or the receipt that proves the purchase of the product from our company. When you receive the number, you will be also informed about the adress for the return.
We will not accept any package without a return number written on the wrapping.
Is there a minimum order?
The minimum value of orders in Romania is 18 RON. For orders under this value it will be charged an amount of 15 RON for processing small orders.
When you place an order, it is essential to provide us the right and complete adress for delivery. The modification of adress is charged by courier companies and post offices. We reserve the right to add the value of 30 RON to the total amount, if the adress provided is not correct; this is the fee charged by couriers to correct the adress.
What else should I know?
Sinotcm guarantees the quality of all products. Owners and employees shall not be liable for any special, indirect, consequential, punitive damage relating to any sold product.
Herbal products are food supplements. All herbal and homeopathic products sold by Sinotcm are not intended to treat, cure or prevent disease. All formulas of these products are not intended to diagnose, treat, cure or prevent any disease. The customer is responsible and he buies these products invoking his own skill, judgment and expertise. All requests for advice, diagnosis, etc. of such a product will be directed to a licensed acupuncturist or licensed physician.
You agree that any legal action brought against Sinotcm shall be governed by the laws of Romania, without regarding the conflict of law principles. You agree that the exclusive jurisdiction and venue for any litigation resulted from your use or the orders from Sinotcm website will be decided by an appropriate court from Romania.
In case a product is listed with an incorrect price due to some tipographic errors or due to some pricing errors, Sinotcm will have the right to refuse or cancel any order for the product listed at the incorrect price.
Attention: Due to restrictions and limitations, we do not make any medical claims on the acupuncture needles or on other products relevant to our website. Buyer accepts full responsibility for the use and distribution of these devices.
Attention: The law restricts the sale of acupuncture needles to acupuncture licensee. Buyer accepts full responsibility for the safe handling and proper use of all products and he agrees to compensate and to exonerate Sinotcm („SINO - FORCE OF NATURE”) and the manufacturer of the product from any consumer dissatisfaction and final use of products.
Attention: Do not use magnets or electro-devices if you have a pace-maker, defibrillator or during pregnancy. Medical evaluation is recommended at any time. Any type of self-help is responssability of user. The magnets can delete computer data. Sinotcm do not allege or imply any medical claim regarding the products from this online catalogue or any sold item.