Terms of delivery

When the product/s you bought are in stock, the delivery will be made as follow:
 
  • For small value orders, out of Bucharest, not fragile, we recommend using the Romanian Post. The shipping fee is 14,88 RON and it takes 2-3 week days from the moment we recieve the order. For orders with a higher value than 350 RON the delivery is free.
  • For orders higher than 350 RON we also offer you free delivery with Fan Courier. For orders with a smaller value, it is charged a transportation fee of ~23 RON / package (for a package that weighs 1 kg). For the towns where are no Fan Courier offices, it will be an extra charge based on the number of extra kilometers. The period of time for receiving the package is 1-2 days (depending on the adress where it has to arrive).
  • We recommend that the fragile items should be delivered by courier. Sinotcm is exonerated from any damages, deteriorations that could happen during transportation. At the same time, we guarantee the right wrapping and sealing in order to prevent possible damages. The payment will be made at the courier or at the post office, when you receive the package.
  • In Bucharest, the orders can be picked up directly from the headquarters or it can be delivered to your door, for free, with our delivery car, every Tuesday, Wednesday and Thursday, between 10:00 - 17:00. The delivery is free if the order is higher than 50 RON. If the order is smaller than this value, there will be an extra charge - 15 RON. For orders that must be delivered out of the Bucharest, there will be an extra charge - 1 RON/Km.

Our drivers are fully trained in handling the goods.

If the product is not available at our local storage, we can arrange for it to be brought directly from our general storage from Romania or directly from the supplier. Please contact the company agents to establish all details.
 
What happens if I am not home to receive the delivery?
In Bucharest, you can contact Customer Service to establish another day for delivery. However, we recommend to notify in advance in case you do not have the possibility to take the order, to prevent future retention of order delivery.
 
In the rest of the country, for orders delivered by Romanian Post Office, you will receive a notice to go to the nearest post office within 15 days. During this time, the package will be retained at the post office.
Attention! Romanian Post Office collects daily storage fees.
 
The packages delivered by Fan Courier are retained at their storage for 15 days and they try the delivery at every 2-3 days. If you have any questions regarding the delivery please contact Customer Service - 021 6341036.